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A Remote Transformation: A History of Success in Technical Support

A Remote Transformation: A History of Success in Technical Support

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In an increasingly connected world, the COVID-19 pandemic has accelerated migration to remote work. For a large Brazilian public institution, this change represents a challenge: guaranteeing the efficiency and security of technical support to its thousands of employees based in the country.

The IT team of the institution was looking for a remote access tool that is secure, to protect the confidential data of the institution, and fast, to offer instant and precise support to employees, without interruptions in the flow of work. Furthermore, an intuitive and friendly environment was necessary to enable its use by everyone, regardless of the level of technical knowledge.

After a meticulous investigation, the IT team found or AnyDesk. This innovative remote access tool exceeded all expectations, offering:

  • Bridge security: end-to-end cryptography, multifactor authentication and other advanced features to protect data against unauthorized access.
  • Impeccable performance: Instant and state-of-the-art connections, high image and sound quality, and advanced features to optimize the user experience.
  • Ease of use: Intuitive and friendly interface, with collaboration resources that facilitate the resolution of technical problems.

The implementation of AnyDesk The institution was fast and calm. The IT team offers training to employees, who will quickly become familiar with the tools and its intuitive resources. O impact AnyDesk It was immediate and significant:

  • Unmatched efficiency: The average time to resolve technical issues was drastically reduced, freeing up valuable time for staff to focus on their tasks.
  • Unquestionable satisfaction: The officials are delighted with the ease of use and speed of AnyDesk, recognizing the tool as an essential ally in remote work.
  • Reinforced security: The institution gives you peace of mind knowing that your confidential data is protected by AnyDesk's advanced security measures.

The history of the institution's success AnyDesk demonstrates the importance of having a reliable and efficient Remote Support tool, especially in a remote work context. AnyDesk is provided with an ideal solution, guaranteeing continuity of work, safety of data and satisfaction of employees.

We are a Software.com.br, official representative AnyDesk No Brazil is a reference in technology solutions for the corporate world in Latin America. Count on our consultants specialized in Software Licensing, Cybersecurity, DevOps, Infrastructure and Data Analytics.

See more about AnyDesk on our site: Software.com.br

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